How can I help a user who can’t log in?
…using the email address as registered in online surveys to sign in. Some people use several different versions of their email address – online surveys will only accept the version…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Inviting respondents to participate in your survey
…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….
Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Who do I contact for help?
…Admin user, you can see this information when you are logged in to online surveys. If you are not an Admin user, please request this information from your Primary Contact….
Sharing a survey with another user
…grant another online surveys user the ability to do so. We recommend that all online surveys users in an Organisation account add at least one other user to their survey…
Features not currently available in online surveys
In 2014, online surveys was redeveloped and an entirely new version of the system was launched (under the name BOS). The new version of online surveys offers many features not…
Creating accessible surveys
Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…
Adding a question to capture the username, email address or token of your respondents
…our FAQ on respondent anonymity. To add the hidden question: Choose an appropriate place to add a hidden question. It is advisable to add the hidden question after the final…
Online surveys policy on unusually large surveys
Unlike other survey tools, online surveys does not limit the number of questions, pages or other elements that an author can add to their surveys. However, we rely on our…
Amending your user profile
If you have changed your email address, it is imperative that you amend the email address associated with your user profile in online surveys so that you can receive password…