Amending your user profile
…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…
FAQ for Admin users (Organisation account)
…yourself. What are the rights & responsibilities of an Admin user in an Organisation account? An Admin user in an Organisation account can: Add users. Delete users. View all users…
Editing a launched survey
…a question from one type to another. Delete multiple choice answer options. Delete selection list answer options. Add or edit multiple choice answer options within grid questions. Add or edit…
Multiple choice (single answer) questions
…answer that will be displayed by default. Add a text box allowing respondents to enter an “Other” answer: this adds an additional box that allows respondents to add their own…
Why do I get the message "0 emails sent" when sending invitations/reminders?
…tool will allow. The online surveys email tool will send a maximum of one invitation email and four reminder emails per respondent (five emails in total). Additionally, you can only…
Adding an image
…this a breach of your online surveys licence and reserve the right to close your account. Adding an image to your survey is a two-step process. Step 1: Uploading an…
Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
How do I send survey invitation emails to my respondents?
…that is appropriate for your survey. Send invitation and reminder emails. Invitation and reminder emails are not sent automatically by online surveys. You must click on the “Send invitation emails”…
Can I create a survey in a language not officially supported in online surveys?
…questions, how respondents would enter answers, and how the answers appear in the results. You should also check if the survey works in the different browsers and operating systems that…