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Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

I can’t log in to online surveys

…on the “Forgotten password” link to re-set your password. This can be found on the online surveys sign in screen, or you can access it via the link below. https://admin.onlinesurveys.ac.uk/accounts/password/reset/…

How can I help a user who can’t log in?

their account. To check whether a user has activated their account: Find the user in your user list. Click on their username. This will open the Edit user screen. Check…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Merging responses from several surveys

…all the merged surveys must contain the same number of questions in the same order. Additionally, the question types must match across all surveys (e.g. if question 1 in one…

Creating a grid question

…labelled Row items in first column. Click Add question. Your question will appear inside a box on the main survey builder page. Click +Add question column. Select one of the

Scale/rank questions

…Add item. Select Scale/rank question. The question editor will open. Enter your question into the Question text box. You can also add formatting and hyperlinks. Enter a list of scale…