Help & support

Controlling who can complete your survey

…surveys. Ensure that each respondent can only complete your survey once. Give you a record of who has and who hasn’t yet completed your survey so you can send a…

Adding a question to capture the username, email address or token of your respondents

…2 – adding a hidden question which captures the username, email address or token of your respondents. Why do I need to carry out this step to use the email…

The components of a respondent list

…100 characters. can use any character (including spaces and non-Latin characters). are used to access the survey, in combination with the respective username. Passwords that are auto-generated by online surveys…

Setting your survey’s completion options

…a Continuing Professional Development course. If a completion receipt is required, you should select this option. Each respondent will be presented with a completion receipt upon their successful completion of…

What is a ‘slug’?

…you to enter a valid ‘slug’ consisting of letters, numbers, underscores or hyphens. NB: The use of the term ‘slug’ in this context is likely to refer to prior use…

Adding files to your survey

….pptx, .pptm, .potx, .potm, .ppam, .ppsx, .ppsm, .jpg, .jpeg, .gif or .png. Please ensure that you have obtained copyright clearance to use any files/images that you upload. Any queries from…

Pre-launch messages

…survey and will be shown an error. Pre-population – Constraints and considerations Access control is being used on this survey but no username, email or token question is defined to…

What is a "Token"?

…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…

Survey access control

…of a respondent. Anyone in possession of a valid username/password combination or personalised URL (that has not already been used to complete a survey) can access a survey and provide…

I can’t log in to online surveys

There are a few reasons why you may not be able to log in to online surveys: You have not activated your user account If you are a new user…

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