Help & support

Creating accessible surveys

…for some user groups. It should be possible to complete surveys without the use of a mouse. Respondents can tab between questions and submit surveys using only keyboard input. Similarly,…

Use the Theme builder to create your own survey theme

…the theme before making it available to other users. It should be descriptive and memorable. If you are creating a theme to be used for all users in the account,…

Multiple choice (single answer) questions

…can choose to use instead of the full question text if you export your results data. This alternative text will not be visible to respondents. This field is also used…

How can I help a user who can’t log in?

…their account. To check whether a user has activated their account: Find the user in your user list. Click on their username. This will open the Edit user screen. Check…

Multiple choice (multiple answers) questions

…the analysis. Optionality & Dependency: You can choose to make a question optional or required (compulsory). Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

Adding an image

…formats and is below 10Mb in size. Click on Browse…. In the pop-up window, navigate to the folder on your computer which contains the image file you wish to use….

Filtering survey responses

…and Enable if you wish to use your filter straight away. Select Save if you are setting up a filter for later use. Your filter will now appear in the…

Selection list questions

…that have selected it will not be included in the analysis. Optionality & Dependency: You can choose to make a question optional or required (compulsory). Show optionality: Ticking this box…

Scale/rank questions

…five- or seven-point scale. They are usually used to gauge agreement, importance or likelihood, for example: Semantic differential scales Following a similar principle you can also create a scale between…

« Previous 1 2 3 4 … 9 Next »