Help & support

Introduction to routing

…5 instead, and then carry on to page 6 and all the way to the end. Our complex routing help article provides step-by-step instructions for incorporating complex routing into your…

Launching your survey

…are likely to use (for example, assistive technologies, mobile internet, less common browsers or IT systems). The best way to check these things is to thoroughly pilot your survey. Simple…

How can I control who completes my survey?

You can use Survey access control to restrict participation in your survey by: Setting up a survey password: only people who have the password can complete the survey. This basic…

Exporting response data

…you to export the raw data and/or the online surveys-generated charts and tables for individual questions. This can be useful if you wish to insert chart images from the online…

Cross tabulating responses

…cannot be used on free text questions. You can combine cross tabulation with filtering for more advanced analysis. To cross tabulate your responses: On your survey’s Analyse page, click on…

Adding a new user to your account

…This page explains how to: Access the users tab. Add a single new user. Add many new users (Organisation account only). To access the Users tab: On your Dashboard ,…

Deleting respondents from a respondent list

…click Distribute. Go to Survey access control. Locate the relevant respondent record by typing the username or email address associated with that record into the Filter by username to email…

Anonymising your response data

…for example, compare response rates, set up filters to group responses by categories (e.g. different departments or regions), or cross-tabulate responses given by different groups of people. If you are…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

Inviting and reminding respondents using online surveys

Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…

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