Help & support

Managing account responsibilities

This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….

Adding a video or other media content

Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Piloting your survey

The best way to check a survey before its official launch is to pilot a full version of it. This ‘dry run’ of your survey allows you to test all…

Features not currently available in online surveys

In 2014, online surveys was redeveloped and an entirely new version of the system was launched (under the name BOS). The new version of online surveys offers many features not…

Should I use a grid question or a scale/rank question?

…question layout that you have chosen provide you with data that you can usefully analyse? The best way to test this is to pilot your survey, which we recommend you…

Launching your survey

…are likely to use (for example, assistive technologies, mobile internet, less common browsers or IT systems). The best way to check these things is to thoroughly pilot your survey. Simple…

Adding pages, text and sections to your survey

…and click on Design. Adding pages The best way to start building your survey is to decide how many pages you will need. Your survey has to consist of at…

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

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