Help & support

Benchmarking

…surveys) that you choose. Get quality support from the online surveys team. How do I carry out benchmarking? Online surveys offers two ways that you can carry out benchmarking: 1….

What are the key features of the different online surveys account types?

…reminders from within online surveys Single user account users do not have access to the online surveys email tool and must send survey invitations and reminders outside of online surveys….

I can’t log in to online surveys

…screen by clicking on Sign In on the online surveys home page, or you can access it directly via the link below. https://admin.onlinesurveys.ac.uk/accounts/login/ You are not using the correct email…

How can I help a user who can’t log in?

…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…

Inviting respondents to participate in your survey

…using online surveys If you are a user in a Project or Organisation account and your survey has up to 5,000 respondents, you can email your survey links out from…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

Using piping in your survey

…meanings: The source question is the question that will have its answer used later on in the survey The anchor is the token which tells online surveys where to insert…

What is a "Token"?

…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…

Merging responses from several surveys

You can merge the responses from two or more surveys that have the same structure (the same number, type and order of the questions). For the merge process to work,…

Scale/rank questions

…in order of importance or preference, for example. With this question type you can create: Unipolar rating scales Likert scales Semantic differential scales Ranking questions Unipolar rating scales Unipolar scales…

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