Use the Theme builder to create your own survey theme
…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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I can’t log in to online surveys
…in at https://admin.onlinesurveys.ac.uk/accounts/login/ using your email address and the password you set when you activated your account. If you cannot remember your password, there is a Forgotten password link on…
What file formats are available when exporting response data?
…response data into a statistical analysis program that is not able to read the .sav format, you can tick the ‘Code responses’ box when exporting your data in .xlsx, .xls,…
When is support available?
Email support hours are 09:00 – 17:00 (London time), Monday to Friday, excluding Bank Holidays and closure days. Upcoming closure days Monday 30 August (Summer bank holiday)…
How can I help a user who can’t log in?
…them to https://admin.onlinesurveys.ac.uk/accounts/login/. Account activation links and forgotten password links will only work once, and a user cannot use them to log in again once the account has been activated…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…
Amending your user profile
…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…
Adding a question to capture the username, email address or token of your respondents
…our FAQ on respondent anonymity. To add the hidden question: Choose an appropriate place to add a hidden question. It is advisable to add the hidden question after the final…
Exporting response data
As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…
Customising invitation and reminder emails
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…