Help & support

Amending your user profile

…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…

What is pre-population?

…analysis. If you allow your respondents to print a copy of their responses, pre-populated questions and the associated answers are always visible in the response printout, even if the questions…

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

FAQ for Admin users (Organisation account)

…yourself. What are the rights & responsibilities of an Admin user in an Organisation account? An Admin user in an Organisation account can: Add users. Delete users. View all users…

How do I send survey invitation emails to my respondents?

…and personalised survey links) and send the invitations yourself using a facility such as a mail merge. To use the online surveys email tool: Ensure your respondents’ email addresses have…

Adding an image

…this a breach of your online surveys licence and reserve the right to close your account. Adding an image to your survey is a two-step process. Step 1: Uploading an…

Why do I get the message "0 emails sent" when sending invitations/reminders?

…tool will allow. The online surveys email tool will send a maximum of one invitation email and four reminder emails per respondent (five emails in total). Additionally, you can only…

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

« Previous 1 2 3 4 5 … 9 Next »