Help & support

How do I purchase a online surveys account?

…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…

What are the key features of the different online surveys account types?

…are unlimited for all account types). A Single user account can only have one user, a Project account is limited to 10 users and an Organisation account allows unlimited users….

I can’t log in to online surveys

…in at https://admin.onlinesurveys.ac.uk/accounts/login/ using your email address and the password you set when you activated your account. If you cannot remember your password, there is a Forgotten password link on…

Renewing your online surveys licence

…6. The online surveys Support team will issue an invoice as quickly as possible and renew your licence for another year. Paying online Single-user account users will be prompted to…

Inviting respondents to participate in your survey

…online surveys has the following advantages: You are not limited to 5,000 respondents and you can send as many invitations and reminders as you like. An email sent from your…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

How can I help a user who can’t log in?

…them to https://admin.onlinesurveys.ac.uk/accounts/login/. Account activation links and forgotten password links will only work once, and a user cannot use them to log in again once the account has been activated…

Using piping in your survey

…extra requirements where the source question is a scale/rank question or a grid question: For a scale/rank source question, the anchor is comprised of the source label, an underscore, then…

What is a "Token"?

…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

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