Help & support

Should I use a grid question or a scale/rank question?

…on the page when it is displayed on a 27-inch desktop monitor, but it may be difficult to read or complete on a tablet. Do you really need your questions…

Piping

This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…

Using piping in your survey

If you have not used piping in your survey before, please read our FAQ on piping first. Piping inserts answers from previous questions into upcoming questions, notes, page titles and…

What file formats are available when exporting response data?

…response data into a statistical analysis program that is not able to read the .sav format, you can tick the ‘Code responses’ box when exporting your data in .xlsx, .xls,…

Can I add or delete respondents, or change respondent details, when my survey is open?

…result in personalised URLs and/or Finish Later links no longer working. Please read the instructions for the change you wish to make in full before going ahead with any changes….

Removing a user from your account

…that will be reassigned or become orphaned when the user is deleted. Organisation account administrators – please ensure you have read and understood the information provided below, and taken any…

Setting user access levels

…in an Organisation account an Admin user holds Preview and Manage permissions over all of the surveys in the account and can also access a read-only version of the Survey…

Creating a new survey

…survey from one online surveys account to another. Survey structures created in other survey tools, or in applications such as Microsoft Word, cannot be imported into online surveys. For further…

Scale/rank questions

…has to be entered to allow the respondent to continue on to the next survey page. Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next…

Date/time questions

…Optionality & Dependency: You can choose to make a question optional or required (compulsory). Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next to the…

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