How do I change the survey URL?
…The survey short name must be no more than 64 characters long and cannot contain spaces. Click Save. Your Public URL will be updated with the new short name. You…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Pre-populating questions
…where to add your pre-populated question(s): In the Survey builder, insert a new question or Edit an existing one. Fill in the question text and options as required. Click Advanced…
Can I add or delete respondents, or change respondent details, when my survey is open?
Yes. You can amend your respondent list at any time, even after you have launched your survey. Please see these Help pages for full instructions: Adding new respondents to an…
Can I edit an open survey?
…any pages. Delete, move or copy any questions. Delete, move or copy any notes. Delete, move or copy any sections. Add new pages. Convert a question from one type to…
Setting user access levels
…their own surveys. New users are given editor status by default. In a Project account, editors can access all surveys within the account; in an Organisation account they can see…
Can respondents save a survey part way through and return to it later?
…saved automatically. The respondents must click on Finish later at the bottom of the survey page, and then use the ‘finish later’ URL provided by online surveys to return to…
Accessing benchmarking reports
…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…
Is there a limit to the number of respondents I can have?
…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…
What is a page break?
A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…
How do I distinguish between a question and a sub-question?
When editing a survey in online survey, it is important to know whether you are creating/editing a parent question or a sub-question. The main distinguishing features of parent questions and…