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Tag: distribute

How do I send survey invitation emails to my respondents?

Posted: 18th August 2015

Where a list of respondents has been created using survey access control, you can send email invitations to your respondents containing personalised URLs or usernames and passwords.  There are two options for sending invitation and reminder emails to your respondents: Online surveys has an inbuilt email tool which you can use to send invitation and reminder […]

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What are survey messages?

Posted: 17th August 2015

Survey messages are found in your survey’s  Distribution settings. Survey messages are displayed to your respondents under the following circumstances: The Login page message is displayed if you have set up survey access control and a respondent uses the Public URL to access your survey. The Survey not yet open message is displayed if a respondent […]

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What are survey redirects?

Posted:

Survey redirects are found in your survey’s  Distribution settings. Survey redirects allow you to redirect your respondents to another website (e.g. a website that provides information about your survey) if they click on your survey URL before the survey is open or after the survey has closed. You can set up two redirects: An Early […]

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Why is my survey only open for 30 days?

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When you create a new survey, online surveys assigns default opening and closing dates for the survey.  The default opening date is the day that you created the survey, and the default closing date is 30 days from the opening date. These dates can be changed at any time.  When you are ready to launch […]

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How do I export the respondent list?

Posted: 13th August 2015

If you have created a list of respondents using survey access control, you can export this list to: check that all of the details are correct. access the respondents’ personalised URLs. use the list as the source data for a mail merge. To export your respondent list: Locate your survey and click on Distribute. Click […]

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How do I change the survey URL?

Posted: 2nd June 2015

To change the URL of your survey: Locate your survey and click on Distribute. Click on  Distribution settings in the left-hand menu. Change the Survey short name as required.  Note: The survey short name must be no more than 64 characters long and cannot contain spaces. Click Save. Your Public URL will be updated with the […]

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Common problems when importing or exporting respondents

Posted: 13th August 2015

This FAQ applies to surveys where you have chosen to enable survey access control and create a list of respondents. Note:  Files larger than 10Mb cannot be uploaded to online surveys.  If your respondent list is very large, please split it into two or more files before attempting to import it, so that each file is less than 10Mb […]

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Can I add or delete respondents, or change respondent details, when my survey is open?

Posted: 21st May 2015

Yes.  You can amend your respondent list at any time, even after you have launched your survey. Please see these Help pages for full instructions: Adding new respondents to an existing respondent list Deleting respondents from a respondent list Changing respondent details Please note: Making changes to your respondent list can result in personalised URLs and/or Finish […]

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Piloting your survey

Posted: 6th May 2014

The best way to check a survey before its official launch is to pilot a full version of it. This ‘dry run’ of your survey allows you to test all of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To […]

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