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Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

Tag: distribute

How do I validate my pre-population parameters?

Posted: 29th October 2018

Where pre-population has been used to populate a multiple choice question or a selection list, you must be careful that the values you’ve uploaded to your respondent list in x1-10 match the text of the related question’s answer options exactly. If Online Surveys cannot match the value you’ve uploaded to an answer option in the […]

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What is a ‘slug’?

Posted: 19th April 2016

A ‘slug’ is a short label for something, containing only letters, numbers, underscores or hyphens.  In online surveys, the term ‘slug’ is used to refer to the survey short name, which is the final, customisable part of a survey’s public URL. The survey short name can be edited in the survey’s  Distribution settings (on the […]

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How do I know what the URL of my survey will be?

Posted: 9th February 2016

Every online surveys survey is given a unique URL when it is created.  This is known as the public URL The public URL can be found on your survey’s Distribute page. The final part of the URL – known as the survey shortname – is based on the survey name in the first instance.  This […]

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How many emails can I send using the online surveys email tool?

Posted: 20th January 2016

If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool has the following limits on the number of emails that can be sent: Number of respondents The email tool in online surveys is limited to 5,000 respondents […]

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Why can't I delete or edit a question?

Posted: 16th November 2015

If you have launched your survey, you will not be able to delete any questions.  This restriction applies as soon as you launch your survey.  The restriction stays in place regardless of whether your survey’s status is scheduled, open or closed. Launching your survey also disables some of the editing functionality.  The disabled functions will appear greyed […]

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Why should I always pilot my survey?


While it is possible to test your survey using the preview functionality, we strongly recommend that all survey authors pilot their surveys before releasing them to their target audience. When you pilot your survey, you launch a test version of your survey and ask friends, colleagues and reviewers to complete it.  You can also complete the […]

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Can the same computer be used to complete a survey multiple times?

Posted: 21st October 2015

Yes.  Online surveys does not prevent a survey from being completed many times on the same computer or from the same IP address. If you wish to restrict your survey so that only certain people can complete it, you can set this up yourself using survey access control.  You can set up an overall survey password, so […]

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Is there any way to shorten personalised survey URLs?

Posted: 20th October 2015

A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the  Distribution settings screen. Tokens can be edited in the  Survey access control screen.  We advise caution when editing or shortening tokens.  If tokens are guessable, people with […]

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Is it possible to reuse a survey URL?


Yes, however you cannot use the same URL on more than one survey at the same time.  To reuse a survey URL, you must change the survey short name on the survey that is currently using the URL so that it frees the URL up for reuse.  The survey short name forms part of the […]

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How do I change the survey status?

Posted: 24th August 2015

There are four options for the status of an online survey:  – Draft surveys have not yet been launched.  – Scheduled surveys have been launched but the opening date is in the future.  – Open surveys have been launched, the opening date has passed but the closing date is in the future.  – Closed surveys have been launched but the opening […]

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