BOS - Online Surveys

powerful, flexible online surveys

Help & support

Tag: distribute

What is a ‘slug’?

Posted: April 19, 2016

A ‘slug’ is a short label for something, containing only letters, numbers, underscores or hyphens.  In BOS, the term ‘slug’ is used to refer to the survey short name, which is the final, customisable part of a survey’s public URL. The survey short name can be edited in the survey’s  Distribution settings (on the Distribute […]

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How do I know what the URL of my survey will be?

Posted: February 9, 2016

Every BOS survey is given a unique URL when it is created.  This is known as the public URL The public URL can be found on your survey’s Distribute page. The final part of the URL – known as the survey shortname – is based on the survey name in the first instance.  This can […]

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How many emails can I send using the BOS email tool?

Posted: January 20, 2016

If you are a Project or Organisation account user you can use the BOS email tool to send survey invitations and reminders to respondents. The BOS email tool has the following limits on the number of emails that can be sent: Number of respondents The email tool in BOS is limited to 1,000 respondents per survey.  If […]

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Customising invitation and reminder emails

Posted: December 15, 2015

BOS has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents.  This is only available to users within Project and Organisation account types. Full instructions for activating and using the BOS email tool can be found on our Help page “Inviting and reminding respondents using BOS“. This […]

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Why can’t I delete or edit a question?

Posted: November 16, 2015

If you have launched your survey, you will not be able to delete any questions.  This restriction applies as soon as you launch your survey.  The restriction stays in place regardless of whether your survey’s status is scheduled, open or closed. Launching your survey also disables some of the editing functionality.  The disabled functions will appear greyed […]

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Why should I always pilot my survey?


While it is possible to test your survey using the preview functionality, we strongly recommend that all survey authors pilot their surveys before releasing them to their target audience. When you pilot your survey, you launch a test version of your survey and ask friends, colleagues and reviewers to complete it.  You can also complete the […]

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Is there any way to shorten personalised survey URLs?

Posted: October 20, 2015

A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the  Distribution settings screen. Tokens can be edited in the  Survey access control screen.  We advise caution when editing or shortening tokens.  If tokens are guessable, people with […]

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Is it possible to reuse a survey URL?


Yes, however you cannot use the same URL on more than one survey at the same time.  To reuse a survey URL, you must change the survey short name on the survey that is currently using the URL so that it frees the URL up for reuse.  The survey short name forms part of the […]

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Pre-launch messages

Posted: October 8, 2015

Pre-launch error messages and warning messages are displayed at the top of the  Survey launchpad. Error messages An error message can be identified by a round icon and pink background.  An error message indicates that there is a fundamental problem with your survey.  The survey cannot be launched until the error has been resolved. Warning messages A […]

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