Error text or missing responses on the Analyse page
…cases, the actual response data is not affected, but your view needs to be refreshed. To refresh your results: Go to the Analyse page for the affected survey. At the…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Showing 61-70 of 93 results
Pre-launch messages
…routing section) Not enough pages (minimum of 2 required). Adding pages, text and sections to your survey Your final page must not contain any questions. Adding pages, text and sections…
Providing limited access to results data
If you are a member of an Organisation account, online surveys allows you to provide limited access to results data to other users. This may be necessary or desirable where…
What is a "Token"?
…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…
How do I change the survey status?
…opening and closing dates are both in the past. A survey remains in draft status until it has been launched. Within online surveys, a survey is “launched” as soon as…
How do I know who has and has not completed my survey?
Online surveys is designed to maintain respondent anonymity and therefore it will not automatically capture any identifying information about your respondents. However, if you have: set up a respondent list…
I can’t see a survey that has been shared with me
To see surveys that other online surveys users have shared with you: Single user account and Project account: Click Shared surveys (at the top right of your Dashboard ). Organisation…
Copying charts from the Analysis Summary
…dynamic charts into pasteable images: Ensure your browser’s bookmarks/favourites bar is displayed. Drag the bookmarklet (grey box) labelled online surveys charts to images (found below these instructions), to your bookmarks/favourites…
Deleting surveys
…Surveys that you delete from your dashboard go to your Deleted surveys, where they can be recovered for up to 30 days. After 30 days the surveys are automatically purged…
Pre-population – Constraints and considerations
…answer for the question. If you do not, any affected respondents will be unable to complete the survey. Pre-populated questions are hidden only from the respondent when they are completing…