Help & support

Controlling who can complete your survey

…Preview, you will now need to sign in as one of the respondents on your user list. This will not store any data or “use up” the respondent logins, so…

Setting your survey’s completion options

…Respondents who use this option are taken to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey…

Creating a customised URL using piping

If you have not used piping in your survey before, please read our FAQ on piping first. You should also read our Help article on Using piping in your survey…

Filtering using multiple criteria

…be applied. Either way, you are combining filters with an ‘and’ statement, meaning that only results that meet all applied filter criteria will be shown. In some cases it is…

FAQ for Admin users (Organisation account)

…yourself. What are the rights & responsibilities of an Admin user in an Organisation account? An Admin user in an Organisation account can: Add users. Delete users. View all users…

Managing users

…list. Find a user. Edit a user. Remove a user. See which surveys a user has access to (Organisation accounts only). Access the user list To access the user list:…

What file formats are available when exporting response data?

When exporting your results, you can choose from five different formats: Microsoft Excel 2007 and later (.xlsx) Microsoft Excel 2003 and older (.xls) Comma Separated Values (.csv) SPSS (.sav) Tab…

What is the response ID or unique response number?

…to as: the “response ID” on the Analyse page. the “receipt number” in a respondent’s completion receipt. the “unique response number” in a results export. The unique response number contains…

Navigating your Dashboard

…Top section of the dashboard of an Organisation account user. Top left Your surveys – “Your surveys” are: Single user account user – any surveys that you have created. Project…

What is a "Token"?

The token field in the respondent list is used by online surveys to generate personalised URLs for survey respondents. A personalised URL allows a respondent to access a survey without…

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