Help & support

Known Issues

…are not displayed. This issue also cascades to the data exports from the Analyse page. Refreshing the page will sometimes display the full set of responses. Version affected: Online Surveys…

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

FAQ for Admin users (Organisation account)

…yourself. What are the rights & responsibilities of an Admin user in an Organisation account? An Admin user in an Organisation account can: Add users. Delete users. View all users…

Use the Theme builder to create your own survey theme

…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…

Customising your survey’s appearance

…not already have a background image, and/or if your survey pages are short and there is space available at the bottom of the screen to display the background. Administrators are…

Adding a link

…a word or a string of text into a link. Links cannot be inserted into answer options, nor can they be added to row items in grid questions or scale/rank…

What is More info?

The More info text box, found in the Advanced options of a question editor, allows you to add further information to your questions. This could be used to, for example,…

How do I send survey invitation emails to my respondents?

…and personalised survey links) and send the invitations yourself using a facility such as a mail merge. To use the online surveys email tool: Ensure your respondents’ email addresses have…

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