Help & support

Managing users

…in. You can, however, enter the user’s full name yourself, and you can also edit the user’s access level at any time. The username can only be edited by the…

Selection list questions

…a long list of answer options you can also type or paste it into the Add many answer options box, one per line. If you need to, you can re-order…

Multiple choice (multiple answers) questions

…top of the page it appears on. If you want to make any changes to it, click on the Edit question icon. To move, copy, delete or convert it, click…

Question types

…and analyse. For example, they can be used to sort responses into demographic sub-groups, such as age, gender, profession, nationality, etc. There are several ways of giving respondents a set…

Survey access control

…which enables you to identify them (e.g. name, email address), you will not know who has completed your survey (and who has not), nor will you know which person has…

Adding files to your survey

…must be below 10Mb in size and in one of the following formats: .pdf, .doc, .xls, .ppt, .csv, .html, .txt, .docx, .docm, .dotx, .dotm, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam,…

Customising invitation and reminder emails

…by inserting one or more of the following tokens into the email text at appropriate locations: [EMAIL], [X1], [X2], [X3], [X4], [X5], [X6], [X7], [X8], [X9], [X10] When the invitation/reminder…

Navigating your Dashboard

When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

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