Help & support

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

How many emails can I send using the online surveys email tool?

If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…

How do I purchase a online surveys account?

…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…

What are the key features of the different online surveys account types?

…reminders from within online surveys Single user account users do not have access to the online surveys email tool and must send survey invitations and reminders outside of online surveys….

Renewing your online surveys licence

One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…

I can’t log in to online surveys

…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?

…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…

Inviting respondents to participate in your survey

…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….

How can I help a user who can’t log in?

…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…

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