Help & support

Selection list questions

…a long list of answer options you can also type or paste it into the Add many answer options box, one per line. If you need to, you can re-order…

Multiple choice (multiple answers) questions

…top of the page it appears on. If you want to make any changes to it, click on the Edit question icon. To move, copy, delete or convert it, click…

Managing users

…in. You can, however, enter the user’s full name yourself, and you can also edit the user’s access level at any time. The username can only be edited by the…

How do I send survey invitation emails to my respondents?

…This is only available to users within Project and Organisation account types and is limited to 5,000 respondents per survey. Alternatively, you can export your respondent list (including usernames, passwords…

Adding an image

…entering a pixel width in the Border box. For example, typing in the number “1” will create a 1-pixel wide border, “2” a 2-pixel border, and so on. Use the…

Why do I get the message "0 emails sent" when sending invitations/reminders?

…emails from online surveys. If a respondent has chosen to opt out of emails from online surveys, the tool will not attempt to send them an invitation or reminder email….

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

Can I create a survey in a language not officially supported in online surveys?

Yes, but the respondent interface (buttons, instructions, etc.) will remain in English. If you are using non-Latin characters, make sure you have tested your survey before launching the final version….

Survey access control

…which enables you to identify them (e.g. name, email address), you will not know who has completed your survey (and who has not), nor will you know which person has…

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