Who do I contact for help?
…survey contact. Alternatively, contact the Primary Contact of the online surveys account that the survey was run from. My new user activation link has expired. Have you already activated your…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Renewing your online surveys licence
…6. The online surveys Support team will issue an invoice as quickly as possible and renew your licence for another year. Paying online Single-user account users will be prompted to…
Can the "view as separate questions" message be removed?
…format difficult to understand. It also assists participants using small screens (e.g. those completing the survey using a mobile phone) who may find that breaking a large table into individual…
Inviting respondents to participate in your survey
…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….
Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Sharing a survey with another user
…grant another online surveys user the ability to do so. We recommend that all online surveys users in an Organisation account add at least one other user to their survey…
What is "Respondent progress"?
The Respondent progress section of the Survey launchpad provides live information which allows you to: track how many times your survey has been started but not completed; and determine on…
Can I restrict the type of answers respondents can provide?
Yes. To restrict answers to dates and times, you can use the date and time question types. You can allow any date or time to be entered or set a…
Adding files to your survey
…(e.g. http:// or ftp://). You can change it manually if needed. If you want your file to open in a new window, click on the Target tab and choose New…
Use the Theme builder to create your own survey theme
…Design tab of your survey and click on Survey appearance in the left-hand menu. To create a new theme, click the Create new theme button. Using the Theme builder to…