Help & support

Inviting respondents to participate in your survey

…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Piping

This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…

Features not currently available in online surveys

In 2014, online surveys was redeveloped and an entirely new version of the system was launched (under the name BOS). The new version of online surveys offers many features not…

Using piping in your survey

If you have not used piping in your survey before, please read our FAQ on piping first. Piping inserts answers from previous questions into upcoming questions, notes, page titles and…

Online surveys policy on unusually large surveys

…cases, editing or running unusually large surveys can affect the experience of other online surveys users. In such instances we may take the following steps: We will contact the user…

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Should I use a grid question or a scale/rank question?

…on the page when it is displayed on a 27-inch desktop monitor, but it may be difficult to read or complete on a tablet. Do you really need your questions…

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