Error text or missing responses on the Analyse page
This help page is for users who experience an error when viewing their survey responses on the Analyse Summary page. The following issues can be remedied by following the steps…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Showing 21-30 of 42 results
Why can't I delete or edit a question?
…open the editor for a question, note or page or when you click on the actions icon. If you have launched your survey and find that you need to make…
Upgrading or downgrading your licence
…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….
Can I filter my results using pre-populated information?
…can be found in our Help article on filtering survey responses. If you will be using pre-populated information to filter your results, it is worth considering which question type is…
Creating a customised URL using piping
If you have not used piping in your survey before, please read our FAQ on piping first. You should also read our Help article on Using piping in your survey…
Piping
…step-by-step instructions for incorporating piping into your survey, please see our Help page on Using piping in your survey. What is piping? Piping inserts answers from previous questions into upcoming…
FAQ for Admin users (Organisation account)
…account). How do I become an Admin user in an Organisation account? You must be granted Admin user status by another Admin user in the Organisation account. How do I…
How do I change the survey status?
…you cannot return it to draft status. Should you need to make changes to a launched survey, please see our Help article on editing a launched survey for more information….
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…survey access control), please see our Help article on Changing respondent details. If you have used the URL generator to create your customised survey links (i.e. you have not supplied…
Managing users
…list. Find a user. Edit a user. Remove a user. See which surveys a user has access to (Organisation accounts only). Access the user list To access the user list:…