Help & support

Creating accessible surveys

Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…

Glossary of online surveys terms

…users (Project account) FAQ for Admin users (Organisation account) Analyse View the responses to your survey and perform analyses on the data. Accessing survey responses Anonymity When applied to respondents/responses,…

Deleting respondents from a respondent list

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any…

Survey access control

Survey access control allows you to control who can access and complete your survey. Survey access control is found in the Distribute section of your survey. Survey access control options…

Changing your survey language

…Save. Selecting one of these ‘official’ languages translates both the survey navigation and the help and guidance information. It does not translate any text you have provided – i.e. the…

Introduction to routing

…the survey. Our simple routing help article provides step-by-step instructions for adding simple routing to your survey. An example of more complex routing: You are surveying a group of students…

Adding files to your survey

…third parties (or arising from our own audits) regarding copyright infringement will be passed on to the institution holding the online surveys account. We reserve the right to temporarily disable…

What will my invitation and reminder emails look like?

…can change: The body text The recipient name (using pre-population) The sender name (but not the sender email address) See our help page for customising your survey invitations and reminders….

How do I validate my pre-population parameters?

…the below error. To help you find inconsistencies in the data you’ve uploaded, we have a tool to validate your parameters. Using pre-population validation After uploading your respondent list you…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

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