Help & support

I can’t log in to online surveys

…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

Including a consent statement

…the terms and conditions. You can use the screening functionality within online surveys to direct participants away from the survey if they state that they do not consent or that…

Changing respondent details

…the information in your respondent list will not have any effect on any responses that have already been submitted. There are two ways to change respondent details: Amend each respondent…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Using piping in your survey

…meanings: The source question is the question that will have its answer used later on in the survey The anchor is the token which tells online surveys where to insert…

Creating accessible surveys

Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…

Features not currently available in online surveys

In 2014, online surveys was redeveloped and an entirely new version of the system was launched (under the name BOS). The new version of online surveys offers many features not…

Setting answer options as non-applicable

…exclude or include information from the analysis reports as needed. Respondents are not able to see the non-applicable setting so applying or removing the setting has no effect on survey…

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