Help & support

What will my invitation and reminder emails look like?

…can change: The body text The recipient name (using pre-population) The sender name (but not the sender email address) See our help page for customising your survey invitations and reminders….

How do I validate my pre-population parameters?

…the below error. To help you find inconsistencies in the data you’ve uploaded, we have a tool to validate your parameters. Using pre-population validation After uploading your respondent list you…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Error text or missing responses on the Analyse page

This help page is for users who experience an error when viewing their survey responses on the Analyse Summary page. The following issues can be remedied by following the steps…

Why can't I delete or edit a question?

…the copy. For a detailed list of the items you can and cannot edit once you have launched your survey, please see our Help article on editing a launched survey….

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

Can I filter my results using pre-populated information?

…can be found in our Help article on filtering survey responses. If you will be using pre-populated information to filter your results, it is worth considering which question type is…

Creating a customised URL using piping

If you have not used piping in your survey before, please read our FAQ on piping first. You should also read our Help article on Using piping in your survey…

Piping

…step-by-step instructions for incorporating piping into your survey, please see our Help page on Using piping in your survey. What is piping? Piping inserts answers from previous questions into upcoming…

FAQ for Admin users (Organisation account)

…please contact the online surveys Support team for help. We recommend that Organisation account holders advise all survey authors to share their surveys with at least one other user (where…

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