BOS - Online Surveys

powerful, flexible online surveys

Help & support

Tag: support

BOS policy on unusually large surveys

Posted: October 17, 2016

Unlike other survey tools, BOS does not limit the number of questions, pages or other elements that an author can add to their surveys. However, we rely on our users to employ common sense and design surveys in such a manner that they do not become too large and too cumbersome. If a survey has […]

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How do I purchase a BOS account?

Posted: April 25, 2016

If you wish to purchase a BOS account, here is how to go about it: 1. Check whether your institution already has a BOS account Many UK Higher Education Institutions hold BOS accounts.  It is worth checking whether your institution already has a BOS account before signing up for your own, paid account.  If you cannot […]

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Glossary of BOS terms

Posted: February 15, 2016

Term Definition Relevant FAQs or Help articles Admin user A user in a Project or Organisation account that has the ability to add and remove other users. FAQ for Admin users (Project account) FAQ for Admin users (Organisation account) Analyse View the responses to your survey and perform analyses on the data. Accessing survey responses […]

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How do I reset my password?

Posted: February 8, 2016

If you have forgotten your password, you can send yourself a password reset email by clicking on the Forgotten password link on the BOS sign in screen. If you have not forgotten your password but you wish to change it, you can either: Use the Forgotten password link on the BOS sign in screen; or […]

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Error text or missing responses on the Analyse page

Posted: November 18, 2015

We are aware that some users have encountered one or more of the following issues on the Analyse page: The Analyse page does not show the correct number of responses, and the Refresh data  link (which is normally at the top right of the Analyse page) is not present. Error text displays at the top of the […]

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FAQ for Demo users

Posted: October 20, 2015

Is a demo account time-limited? Yes.  The demo account is limited to 30 days of survey use followed by a further 30 days during which time surveys cannot be run but any results you have collected can be exported. After this time the account is closed and the data will be erased. The starting date […]

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What are the key features of the different BOS account types?

Posted: October 9, 2015

This page lists some of the key differences between the three BOS account types.  This is not an exhaustive list of all of the different features available in all account types.  Before you purchase a BOS account you should ensure that the functionality available in the account type that you have chosen meets your organisation’s requirements. […]

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Who do I contact for help?

Posted: October 5, 2015

The BOS support team can be contacted by telephone and/or email during normal working hours.  Contact details can be found by clicking on the “Contact” link at the bottom left of every Help page. The BOS support team is not always the appropriate first point of contact.  Listed below are some common queries where the […]

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Where can I find information about scheduled maintenance?

Posted: September 25, 2015

Information about scheduled maintenance will be posted on our Twitter feed: Where scheduled maintenance may result in BOS being unavailable for a period of time, and/or we anticipate that there will be noticeable effects on users or survey respondents, we may also display a message on BOS users’ Dashboards providing details about the maintenance.

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How can I help a user who can’t log in?

Posted: August 21, 2015

This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who can’t log in. New users who can’t log in When you invite a new user, they are sent an invitation email containing an activation link.  The new […]

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