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Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

Tag: distribution settings

Is there any way to shorten personalised survey URLs?

Posted: 20th October 2015

A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the  Distribution settings screen. Tokens can be edited in the  Survey access control screen.  We advise caution when editing or shortening tokens.  If tokens are guessable, people with […]

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Is it possible to reuse a survey URL?


Yes, however you cannot use the same URL on more than one survey at the same time.  To reuse a survey URL, you must change the survey short name on the survey that is currently using the URL so that it frees the URL up for reuse.  The survey short name forms part of the […]

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How do I change the survey status?

Posted: 24th August 2015

There are four options for the status of an online survey:  – Draft surveys have not yet been launched.  – Scheduled surveys have been launched but the opening date is in the future.  – Open surveys have been launched, the opening date has passed but the closing date is in the future.  – Closed surveys have been launched but the opening […]

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What are survey messages?

Posted: 17th August 2015

Survey messages are found in your survey’s  Distribution settings. Survey messages are displayed to your respondents under the following circumstances: The Login page message is displayed if you have set up survey access control and a respondent uses the Public URL to access your survey. The Survey not yet open message is displayed if a respondent […]

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What are survey redirects?


Survey redirects are found in your survey’s  Distribution settings. Survey redirects allow you to redirect your respondents to another website (e.g. a website that provides information about your survey) if they click on your survey URL before the survey is open or after the survey has closed. You can set up two redirects: An Early […]

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Why is my survey only open for 30 days?


When you create a new survey, online surveys assigns default opening and closing dates for the survey.  The default opening date is the day that you created the survey, and the default closing date is 30 days from the opening date. These dates can be changed at any time.  When you are ready to launch […]

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How do I change the survey URL?

Posted: 2nd June 2015

To change the URL of your survey: Locate your survey and click on Distribute. Click on  Distribution settings in the left-hand menu. Change the Survey short name as required.  Note: The survey short name must be no more than 64 characters long and cannot contain spaces. Click Save. Your Public URL will be updated with the […]

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Launching your survey

Posted: 6th May 2014

Before you launch a survey, it’s important to make sure that it works properly. This means checking that, for example: The text in the survey is easy to understand and free from mistakes. The mandatory/optional/follow-on settings of questions are correct. Your survey is accessible to those with disabilities. If you are using survey access control, […]

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Customising invitation and reminder emails

Posted: 15th December 2015

Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents.  This is only available to users within Project and Organisation account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using […]

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How do I close my survey?

Posted: 30th March 2015

Your survey will automatically close either: on the closing date/time that you set when you launched your survey; or when your survey has reached its maximum responses, if this happens before the closing date. However, you can also manually close your survey at any time. To close your survey: Click on Distribute, then  Distribution settings. […]

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