BOS - Online Surveys

powerful, flexible online surveys

Help & support

Tag: distribution settings

Customising invitation and reminder emails

Posted: December 15, 2015

BOS has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents.  This is only available to users within Project and Organisation account types. Full instructions for activating and using the BOS email tool can be found on our Help page “Inviting and reminding respondents using BOS“. This […]

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Is there any way to shorten personalised survey URLs?

Posted: October 20, 2015

A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the  Distribution settings screen. Tokens can be edited in the  Survey access control screen.  We advise caution when editing or shortening tokens.  If tokens are guessable, people with […]

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Is it possible to reuse a survey URL?


Yes, however you cannot use the same URL on more than one survey at the same time.  To reuse a survey URL, you must change the survey short name on the survey that is currently using the URL so that it frees the URL up for reuse.  The survey short name forms part of the […]

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How do I change the survey status?

Posted: August 24, 2015

There are four options for the status of a BOS survey:  – Draft surveys have not yet been launched.  – Scheduled surveys have been launched but the opening date is in the future.  – Open surveys have been launched, the opening date has passed but the closing date is in the future.  – Closed surveys have been launched but the opening […]

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What are survey messages?

Posted: August 17, 2015

Survey messages are found in your survey’s  Distribution settings. Survey messages are displayed to your respondents under the following circumstances: The Login page message is displayed if you have set up survey access control and a respondent uses the Public URL to access your survey. The Survey not yet open message is displayed if a respondent […]

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What are survey redirects?


Survey redirects are found in your survey’s  Distribution settings. Survey redirects allow you to redirect your respondents to another website (e.g. a website that provides information about your survey) if they click on your survey URL before the survey is open or after the survey has closed. You can set up two redirects: An Early […]

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Why is my survey only open for 30 days?


When you create a new survey, BOS assigns default opening and closing dates for the survey.  The default opening date is the day that you created the survey, and the default closing date is 30 days from the opening date. These dates can be changed at any time.  When you are ready to launch your […]

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How do I change the survey URL?

Posted: June 2, 2015

To change the URL of your survey: Locate your survey and click on Distribute. Click on  Distribution settings in the left-hand menu. Change the Survey short name as required.  Note: The survey short name must be no more than 64 characters long and cannot contain spaces. Click Save. Your Public URL will be updated with the […]

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How do I close my survey?

Posted: March 30, 2015

Your survey will automatically close either: on the closing date/time that you set when you launched your survey; or when your survey has reached its maximum responses, if this happens before the closing date. However, you can also manually close your survey at any time. To close your survey: Click on Distribute, then  Distribution settings. […]

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My survey has closed early and I can’t re-open it

Posted: March 25, 2015

The most likely reason for this is that you have set a Maximum responses number. A survey will automatically close when it has reached its maximum responses.  You cannot re-open a survey that has reached its maximum responses unless you change or remove the maximum responses number. The Maximum responses number is found in the […]

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