Powerful, flexible online surveys
Posted: 23rd September 2014
There is a known issue with pre-populated question settings. Visit our Known Issues page for more information. As well as asking respondents to fill in information about themselves you can also pre-populate your survey with information you already have about individuals or groups. This information can be shown to or hidden from respondents when they […]
Posted: 9th October 2014
This Help article provides instructions for Organisation account users to share their surveys with other online surveys users via the Survey permissions functionality. Using the survey permissions functionality, you can give full or limited access to a survey to other online surveys users. You can, for example, allow another user full access to the survey, or […]
Posted: 2nd May 2014
You can download your survey structure by exporting it in JSON (JavaScript Object Notation) format, which can be shared with other users (for example, as a survey template) and imported back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard […]
Posted: 1st May 2014
The following languages are currently supported: Bosnian English French Gaelic (Scottish Gaelic) German Greek Italian Polish Portuguese Russian Serbian Spanish Ukrainian Welsh To change the language of your survey: On your Dashboard , locate your survey and click Design. Click on Survey settings in the left-hand menu. Under the heading ‘Localisation’, select your required language from […]
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You can customise the way respondents navigate and complete your survey. To access these settings, go to the Design tab of your survey and click on Survey settings in the left-hand menu. Any of the completion options can be changed even after a survey has been launched. However, changing these options might fundamentally change your respondents’ experience […]
Posted: 30th April 2014
Routing (also known as skip-logic or branching) allows you to direct a respondent through your survey based on the answers that they give. If a respondent provides a particular answer then they are directed to a particular page in the survey. Routing can be used to make long surveys shorter by having respondents automatically skip pages […]
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You can use routing to automatically have respondents skip one or more pages depending on their answer to a question. This page explains how to: Add simple routing (or ‘skip-logic’) to a question. Test your routing. Trouble-shoot your routing. Adding routing to a question Start by setting up all the pages of your survey, including a final […]
Posted: 6th May 2014
This tutorial is about complex routing (or ‘branch-logic’) which you can use to create different routes through your survey that are the most relevant to each respondent. This page explains how to: Plan your routes. Set up the different routes through your survey. Test your routing. Trouble-shoot your routing. Planning your routes It is important to […]
Posted: 30th April 2014
If your survey is only relevant to people matching certain criteria, you can screen out respondents who don’t match these criteria. For example, if your survey is about people’s experiences of post-surgical care you could ask respondents at the start of your survey if they have ever had any surgery. Those who reply ‘No’ can […]
Posted: 21st January 2016
The multiple choice (single answer), multiple choice (multiple answer) and selection list question types allow you to set one or more answer options as non-applicable. This setting is not available where the questions are contained within a grid. Setting an answer option as non-applicable means that the answer option will be excluded from the results analysis. […]