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Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

Tag: design

Should I use a grid question or a scale/rank question?

Posted: 10th June 2016

Both the grid question and the scale/rank question types allow you to lay your questions out in a table or matrix format. The grid question type has been designed to allow you to combine several question types together into a table.  This means that you could, for example, combine a multiple choice question and a free text […]

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What is validation?

Posted: 9th February 2016

Some of the online surveys question types allow you to set restrictions on the answers, such as what type of answer or how many answers a respondent can provide. These restrictions are set in the Advanced options of the question editor, and where these restrictions can be applied you will also have the option to “Show […]

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What is More info?

Posted: 3rd February 2016

The More info text box, found in the Advanced options of a question editor, allows you to add further information to your questions.  This could be used to, for example, explain a particular term that is used in the question or provide a link to an external website. More info text is not displayed to respondents by […]

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Can I change the font size in my surveys?

Posted: 24th November 2015

As a survey author, you can change the font size in the following elements: Question text. ‘More info’ text. Note text. Contact, copyright and screening messages. Survey messages. Other elements, such as survey/section titles, page numbers and validation text, use a fixed font size and cannot be changed. A respondent can change the size of the […]

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Why can't I delete or edit a question?

Posted: 16th November 2015

If you have launched your survey, you will not be able to delete any questions.  This restriction applies as soon as you launch your survey.  The restriction stays in place regardless of whether your survey’s status is scheduled, open or closed. Launching your survey also disables some of the editing functionality.  The disabled functions will appear greyed […]

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Formatting text in questions, notes and messages

Posted: 10th November 2015

It is possible to format the text in the following items: Question text. ‘More info’ text. Note text. Contact, copyright and screening messages. Survey messages. The format of the text in other items (e.g. answer options, grid row items and page titles) is fixed and cannot be changed. To format the text in one of the […]

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What is the Survey Contact?

Posted: 9th November 2015

A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address of the Survey Contact. The Survey Contact is also listed next to the survey name on the Dashboard, and is assumed to be the user […]

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Is there a limit to the number of questions I can include in my survey?

Posted: 8th October 2015

It is our experience that very large or complex surveys are extremely difficult to edit, administer and analyse, and can cause high respondent drop-out rates. We do not currently limit how many questions you include in your survey; however if your survey is large and/or complex we will display a warning message on your Survey launchpad prior […]

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Creating a customised URL using piping

Posted: 6th October 2015

If you have not used piping in your survey before, please read our FAQ on piping first.  You should also read our Help article on Using piping in your survey to familiarise yourself with the general process of inserting piping source labels/anchors and core variable tokens into your survey. Piping can be incorporated into URLs to allow […]

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