Help & support

Use the Theme builder to create your own survey theme

Online Surveys comes with a set of standard themes to choose from, but you can create your own using the Theme builder. To use the Theme builder, go to the…

Accessing benchmarking reports

…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…

Why is my survey only open for 30 days?

When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…

Exporting and importing a survey structure

…back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard , locate your survey and…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Deleting respondents from a respondent list

…time. Respondents can either be deleted individually or all at once. Please be aware that: Deleting respondents is a permanent action and there is no ‘Undo’ option. Respondent records cannot…

How do I construct personalised URLs for my respondents?

If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Editing a launched survey

…and sub-questions. Note: This cannot be undone. Add page breaks. Note: This cannot be undone. Add or change routing options at both page level and question level. Change the internal…

Can respondents save a survey part way through and return to it later?

…option: Locate your survey and click on Design. In the left-hand menu, click on Survey settings. Under Completion options, tick the box next to Enable ‘finish later’ option. Click Save….

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