Help & support

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…This page explains how to: Access the users tab. Add a single new user. Add many new users (Organisation account only). To access the Users tab: On your Dashboard ,…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

…a question optional or required (compulsory). Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next to the question text. Initial value for the question: the…

Introduction to routing

…the survey. Our simple routing help article provides step-by-step instructions for adding simple routing to your survey. An example of more complex routing: You are surveying a group of students…

Customising your survey’s appearance

…is likely to be completed by respondents using mobile devices with small screens. To change your survey’s theme: Select your choice of theme from the drop-down menu. Click Save. Check…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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