Help & support

Setting your survey’s completion options

…Respondents who use this option are taken to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey…

Editing a launched survey

…Other changes, such as adding new questions or radically changing question text, may make the existing response information confusing or misleading. Online surveys does not keep a log of changes…

Pre-population – Constraints and considerations

…x1-x10 fields can only be used in the respondent list if the parameters have been assigned to a question The x1-x10 fields in the respondent list can only be used…

Error text or missing responses on the Analyse page

…Sign out of Online Surveys – you must actually Sign out at the top right of the screen rather than just closing your browser. Sign back in to Online Surveys…

Comparing responses from several surveys

…you wish to compare. Locate the survey you wish to use as the base for your comparison and click Analyse. On the Analyse page, click on the Advanced tab and…

Deleting surveys

You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….

How do I change the survey status?

There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…

Providing limited access to results data

…limited view to the user. Note: You can apply one view to multiple users, but you can only apply one view per user per survey. You cannot apply multiple views…

How do I know who has and has not completed my survey?

…using survey access control; and included a pre-populated question that captures the username, email or token information from your respondent list in your survey then online surveys will keep track…

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