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Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

What is a "Token"?

…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…

Using piping in your survey

…placed all the anchors you wish to use in your survey. You can use the same anchor as many times in your survey as you like, as long as the…

How do I refresh the Analyse page?

Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…

Why is my survey only open for 30 days?

When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…

What is a page break?

…a note and a question). A page break cannot be removed. If you have added a page break to your survey that you wish to remove, the only way to…

How do I validate my pre-population parameters?

…in a more manageable way. Amending inconsistencies You will need to amend any inconsistencies by checking the answer options in the survey and amending your invalid re-population parameters to match….

Why should I always pilot my survey?

…is a more robust test of aspects such as routing and piping than the survey preview, and a pilot run gathers response data which you can view in, and export…