Managing account responsibilities
This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Pre-population – Constraints and considerations
…not provide a pre-populated answer in exactly the right format, online surveys cannot match the answer to the question and any affected respondents will not be able to access the…
Known Issues
…v2 Issue resolved: 04/03/2024, 9am Preview mode is not functioning as expected When previewing your survey, you won’t be able to go past page 2. The preview version of…
What is a ‘slug’?
A ‘slug’ is a short label for something, containing only letters, numbers, underscores or hyphens. In online surveys, the term ‘slug’ is used to refer to the survey short name,…
Error text or missing responses on the Analyse page
…Sign out of Online Surveys – you must actually Sign out at the top right of the screen rather than just closing your browser. Sign back in to Online Surveys…
I can’t see a survey that has been shared with me
To see surveys that other online surveys users have shared with you: Single user account and Project account: Click Shared surveys (at the top right of your Dashboard ). Organisation…
Deleting surveys
You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….
What is validation?
Some of the online surveys question types allow you to set restrictions on the answers, such as what type of answer or how many answers a respondent can provide. These…
How do I change the survey status?
There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…
Providing limited access to results data
If you are a member of an Organisation account, online surveys allows you to provide limited access to results data to other users. This may be necessary or desirable where…