Help & support

Creating a new survey

There are three ways to create a new survey: Create a new survey from scratch. Create a new survey by copying an existing survey. Create a new survey by importing…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Navigating your Dashboard

…the current list of surveys (allowing for any filters currently applied) as a CSV file. Shared surveys – Where a user in another online surveys account has shared a survey…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

What should I be aware of when using grid and scale/rank questions in my survey?

…the survey page at all. Submission at the end of the page that contains a grid of this size will also be slow as a large amount of information must…

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

Piping

…is applied to a question. This tells online surveys that the answer to this question will be used later in the survey. An anchor. The anchor identifies the place where…

The components of a respondent list

…100 characters. can use any character (including spaces and non-Latin characters). are used to access the survey, in combination with the respective username. Passwords that are auto-generated by online surveys…

Controlling who can complete your survey

…Username box (above “Respondent export / import) and click + Add respondent. A random password and token will be automatically generated. Add any necessary additional information (e.g. an email address…

Changing respondent details

…manually, one at a time. Export the respondent list, make the changes, and then import the amended list. Manually amending respondent records: On your Dashboard , locate your survey and…

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