Help & support

Renewing your online surveys licence

…6. The online surveys Support team will issue an invoice as quickly as possible and renew your licence for another year. Paying online Single-user account users will be prompted to…

I can’t log in to online surveys

…in at https://admin.onlinesurveys.ac.uk/accounts/login/ using your email address and the password you set when you activated your account. If you cannot remember your password, there is a Forgotten password link on…

Inviting respondents to participate in your survey

…usernames, passwords and any other information you entered into the list. This functionality is available to all online surveys users in all account types. Distributing the survey invitations outside of…

Respondent anonymity and online surveys

…surveys. Additionally, you cannot access any information about respondents’ IP addresses. However, the anonymity of survey responses ultimately depends on the survey design decisions you make. If respondent anonymity is…

How can I help a user who can’t log in?

…them to https://admin.onlinesurveys.ac.uk/accounts/login/. Account activation links and forgotten password links will only work once, and a user cannot use them to log in again once the account has been activated…

Who do I contact for help?

…survey contact. Alternatively, contact the Primary Contact of the online surveys account that the survey was run from. My new user activation link has expired. Have you already activated your…

Features not currently available in online surveys

…online surveys. The features not currently available in the latest version of online surveys are: Email alerts on survey completion. Question tagging. Colour thresholds. Respondent username/password reminder emails. Customised URLs….

Creating accessible surveys

Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…

Adding a question to capture the username, email address or token of your respondents

…our FAQ on respondent anonymity. To add the hidden question: Choose an appropriate place to add a hidden question. It is advisable to add the hidden question after the final…

« Previous 1 2 3 4 … 10 Next »