Help & support

Use the Theme builder to create your own survey theme

…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…

Accessing benchmarking reports

…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…

Why is my survey only open for 30 days?

…the opening and closing dates and change them to dates that are appropriate for your survey. To change your survey’s opening and closing dates: Click on Distribute, then Distribution settings….

Exporting and importing a survey structure

…back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard , locate your survey and…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Deleting respondents from a respondent list

…time. Respondents can either be deleted individually or all at once. Please be aware that: Deleting respondents is a permanent action and there is no ‘Undo’ option. Respondent records cannot…

How do I construct personalised URLs for my respondents?

…list. To export your respondent list: Locate your survey and click on Distribute. Click on Survey access control. Click on Export respondents. The exported respondent list includes an additional column…

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Editing a launched survey

…a question from one type to another. Delete multiple choice answer options. Delete selection list answer options. Add or edit multiple choice answer options within grid questions. Add or edit…

Can respondents save a survey part way through and return to it later?

…the survey. Additionally, it is the respondent’s responsibility to accurately enter their email address or bookmark the ‘finish later’ link to be able to resume the survey. We cannot reunite…

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