Help & support

How can I help a user who can’t log in?

…that is registered to their user account. If the user is unable to remember their password or their password does not seem to work, advise them to click on Forgotten…

What is pre-population?

…in your survey results to activate these tools. Pre-population is used to capture this information. How does pre-populated information get into the survey? Pre-populated information has to be inserted into…

What is the response ID or unique response number?

…three sets of digits separated by dashes, for example: 158112-652341-1124587. The unique response number does not contain any identifying information about the respondent. The unique response number can be used…

Benchmarking

…either over time or across institutions. What are the advantages of benchmarking in online surveys? We have 10+ years’ experience supporting national benchmarking surveys. When you carry out benchmarking in…

Removing a user from your account

…assigned to another user, but this will not confer any additional permissions on the new owner. If the user who gains ownership on the survey does not hold any permissions…

Using piping in your survey

…preview or live survey instead of the answer text, this may be for one or more of the following reasons: The anchor does not match the source label. Check that…

Is there a limit to the number of respondents I can have?

Unless otherwise agreed with Jisc in writing, there is a cap on the number of responses for any single survey of 20,000. If you expect that your survey will collect…

Adding sub-questions

…the parent question, click on Add item. The list of question types will appear, and each will be referred to as a sub-question. If the list does not call each…

Distributing your survey URL

Launching your survey opens your survey so that it can receive responses. Launching your survey does not automatically distribute your survey to your respondents. There are several ways to distribute…

Editing a launched survey

…Other changes, such as adding new questions or radically changing question text, may make the existing response information confusing or misleading. Online surveys does not keep a log of changes…

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