Help & support

How do I refresh the Analyse page?

Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…

Managing users

…permanently deletes their user account. This does not delete any surveys created by the user but the surveys may become inaccessible if the user has not shared them with anyone…

Providing limited access to results data

…If the user hold permissions on your survey their username (email address) will be listed in the Survey permissions table. If the user does not already hold any permissions on…

Filtering using multiple criteria

…At the bottom right of the filter box, click Add row +. Set up the filter row for the second criterion. Repeat steps 3 and 4 until you have set…

Creating accessible surveys

…if a browser or other user agent does not support JavaScript, this should not prevent the completion of a survey. For example, while the date question type uses a JavaScript…

What is validation?

…attempt to submit an answer that does not meet the relevant criteria. online surveys validation messages are fixed and cannot be customised. If you want to display your own validation…

Error text or missing responses on the Analyse page

…on this page: The Analyse page does not show the correct number of responses, and the Refresh data link (which is normally at the top right of the Analyse page)…

What is the Survey Contact?

…this does not imply any rights over the survey should the Survey Contact’s permissions for the survey be removed. Finally, a Survey Contact in an Organisation account can choose to…

Can the same computer be used to complete a survey multiple times?

Yes. Online surveys does not prevent a survey from being completed many times on the same computer or from the same IP address. If you wish to restrict your survey…

Piping

…certificates of completion at the end of a survey. How does piping work? To insert answers from previous questions into upcoming items, piping requires: A source label. A source label…

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