Help & support

Editing a launched survey

…Other changes, such as adding new questions or radically changing question text, may make the existing response information confusing or misleading. Online surveys does not keep a log of changes…

Adding sub-questions

…the parent question, click on Add item. The list of question types will appear, and each will be referred to as a sub-question. If the list does not call each…

Distributing your survey URL

Launching your survey opens your survey so that it can receive responses. Launching your survey does not automatically distribute your survey to your respondents. There are several ways to distribute…

Launching your survey

…are likely to use (for example, assistive technologies, mobile internet, less common browsers or IT systems). The best way to check these things is to thoroughly pilot your survey. Simple…

Removing a user from your account

…assigned to another user, but this will not confer any additional permissions on the new owner. If the user who gains ownership on the survey does not hold any permissions…

Setting up a survey password

…respondents have to enter before beginning the survey. Note: This basic protection means all your respondents will use the same password. It does not prevent respondents from submitting multiple entries….

How can I control who completes my survey?

…protection does not prevent respondents from making multiple entries. Setting up a respondent list with unique credentials for each respondent. Respondents then access the survey either by entering a username…

Using piping in your survey

…preview or live survey instead of the answer text, this may be for one or more of the following reasons: The anchor does not match the source label. Check that…

Is there a limit to the number of respondents I can have?

Unless otherwise agreed with Jisc in writing, there is a cap on the number of responses for any single survey of 20,000. If you expect that your survey will collect…

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