Help & support

Renewing your online surveys licence

…card. 1. On the open payment, click Proceed to payment gateway. 2. Have your credit card to hand and follow the on-screen instructions. 3. Once your payment is authorised, your…

I can’t log in to online surveys

…on the “Forgotten password” link to re-set your password. This can be found on the online surveys sign in screen, or you can access it via the link below. https://admin.onlinesurveys.ac.uk/accounts/password/reset/…

Inviting respondents to participate in your survey

…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

How can I help a user who can’t log in?

…their account. To check whether a user has activated their account: Find the user in your user list. Click on their username. This will open the Edit user screen. Check…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Features not currently available in online surveys

…online surveys. The features not currently available in the latest version of online surveys are: Email alerts on survey completion. Question tagging. Colour thresholds. Respondent username/password reminder emails. Customised URLs….

Creating accessible surveys

…a balanced approach in creating the standard online surveys theme. Most importantly, online surveys can be completed with style sheets disabled or with a user-specified style sheet applied. So, whilst…

Adding a question to capture the username, email address or token of your respondents

…field to your survey that captures information that online surveys can use to identify your respondents. Online surveys can then track who has and has not completed your survey. That…

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