Removing a user from your account
This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Inviting and reminding respondents using online surveys
…account types. The email tool in online surveys is limited to 5,000 respondents per survey. Please be aware of the pros and cons of using online surveys to send your…
Benchmarking
…surveys) that you choose. Get quality support from the online surveys team. How do I carry out benchmarking? Online surveys offers two ways that you can carry out benchmarking: 1….
What are the key features of the different online surveys account types?
…reminders from within online surveys Single user account users do not have access to the online surveys email tool and must send survey invitations and reminders outside of online surveys….
Importing your respondent list
…for example, MS Excel or Google Docs. To import a list of respondents: Prepare your spreadsheet. Save your spreadsheet in CSV format. Import the CSV file into online surveys. Note:…
How many emails can I send using the online surveys email tool?
If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…
Renewing your online surveys licence
One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…
I can’t log in to online surveys
…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…
Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Inviting respondents to participate in your survey
…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….