Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Exporting response data
As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…
Piping
This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…
How many emails can I send using the online surveys email tool?
If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…
Importing your respondent list
…for example, MS Excel or Google Docs. To import a list of respondents: Prepare your spreadsheet. Save your spreadsheet in CSV format. Import the CSV file into online surveys. Note:…
I can’t log in to online surveys
…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…
Renewing your online surveys licence
One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…
Inviting respondents to participate in your survey
…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….
How can I help a user who can’t log in?
…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…
Editing a launched survey
…cannot be made to a launched survey. We cannot advise whether you should make a particular change to your launched survey. We recommend that you only make minor or aesthetic…