How do I send survey invitation emails to my respondents?
…been included in the Email field (third column) of your survey’s respondent list. Online surveys uses the information in the Email column to send invitations and reminders. It cannot use…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Use the Theme builder to create your own survey theme
Online Surveys comes with a set of standard themes to choose from, but you can create your own using the Theme builder. To use the Theme builder, go to the…
Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…
Complex routing
…that all the different routes or paths through your survey are going to work and make sense to your respondents. It’s a good idea to sketch the survey flow, including…
Can I make a question conditional on the answer to a previous question?
Yes. You can do this in two ways: You can use routing to direct respondents to different pages in your survey based on their answers to questions; or You can…
Adding a question to capture the username, email address or token of your respondents
To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…
FAQ for Admin users (Organisation account)
…where the survey author is not contactable. How do I access the Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right…
Adding files to your survey
If you need to make files or documents available to survey respondents (for example, you are collecting feedback on design mock-ups and want to include the mock-up images in the…
Changing respondent details
…manually, one at a time. Export the respondent list, make the changes, and then import the amended list. Manually amending respondent records: On your Dashboard , locate your survey and…
Customising your survey’s appearance
…survey is contained within a fixed space in the centre of the screen. Some of the themes are fluid width, which means that the survey makes use of the full…