I can’t log in to online surveys
…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Renewing your online surveys licence
…pay online with a credit card. Organisation or Project account Admin users will initially be prompted to request an invoice but can choose Pay online instead to pay by credit…
Inviting respondents to participate in your survey
…using online surveys If you are a user in a Project or Organisation account and your survey has up to 5,000 respondents, you can email your survey links out from…
Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…
Sharing a survey with another user
…organisations. If you are not a member of an Organisation account, or you wish to share your survey with someone outside of online surveys, please see our FAQ on sharing…
Adding a question to capture the username, email address or token of your respondents
To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…
FAQ for Admin users (Organisation account)
…all of the surveys in the online surveys Organisation account that I administer? No. In an Organisation account, full access to surveys is restricted to the survey author in the…
Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…
Exporting response data
As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…