Why are there multiple arrows connecting pages on my survey map?
The Survey map shows the default path through a survey and any routing pathways that you’ve added. So, if you have a question on page 2 that routes to page…
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Extending/re-opening your survey
To extend or re-open your survey, you will just need to change its close date. To change the close date of your survey: Locate your survey. Click on Distribute. Click…
Can I embed a survey within my website?
Yes. Once you have launched the survey you can find the embed code on the Survey launchpad (Distribute page) under the heading ‘Sharing’….
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
There are two reasons your respondents may see an “invalid link” or “E57” error message when trying to access your survey: 1. Incorrect pre-populated information If you are using pre-population…
Can respondents edit their answers?
If you enable survey navigation on the Survey settings page, respondents will be able to go back to pages they have already completed and change their answers. If this option…
Copying charts from the Analysis Summary
Because the charts in your survey’s Analysis page are dynamic it is not possible to select and copy them from the browser to then paste into another document. To download…
Inviting respondents to participate in your survey
If you have set up a respondent list using survey access control, there are two ways to invite your respondents to participate in your survey: 1. Send your survey invitations…
Inviting and reminding respondents using online surveys
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…
Why do I have to enter a username and/or password to preview my survey?
The survey preview facility shows you exactly how the survey will look and behave when it is accessed at its public URL. This includes any access restrictions. If you have…
Editing a launched survey
Certain changes cannot be made to a survey once it has been launched (regardless of whether it is scheduled, open or closed). Listed below are the changes that can and…