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Technical

Service update: February 25, 2021

Posted: 25th February 2021

There is currently a significant disruption to the Online Surveys platform. The development team has been working hard to identify the cause which we now believe to be the result of a recent automatic upgrade. The system has been down since around 4am (GMT) on 25 February. Although at this stage we cannot give a […]

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Notice of scheduled maintenance: Tuesday 17 November, 5pm – 8pm

Posted: 9th November 2020

Please be advised that Jisc Online Surveys will be unavailable from 17:00 – 20:00 on Tuesday 17 November 2020. This period of downtime is scheduled for us to make important changes that will ensure our continued high level of service. What will be offline? During this window, users will not be able to log in […]

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Maintenance: Tuesday 16 April, 08:00 – 09:00 BST

Posted: 3rd April 2019

We plan to take Online Surveys offline on Tuesday 16 April, 08:00 – 09:00 BST. Both users and survey respondents will see our maintenance message during this time. Why will Online Surveys be offline? Most of the time, when we release new features, we can do this without users or respondents noticing. But sometimes, making […]

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Maintenance: Monday 26 November, 17:00 – 18:00 GMT

Posted: 19th November 2018

We plan to make some changes on Monday afternoon that will require our technical team to take Online Surveys offline for a short period during a window of 17:00 – 18:00 GMT. While Online Surveys is offline, both users and survey participants will be shown our maintenance message. Why is Online Surveys being taken offline? […]

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Maintenance: Wednesday 24 October, 17:00 – 18:00 BST

Posted: 23rd October 2018

We plan to make some changes on Wednesday afternoon that will require our technical team to take Online Surveys offline for a short period during a window of 17:00 – 18:00 BST. While Online Surveys is offline, both users and survey participants will be shown our maintenance message. We always try to provide as much […]

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UPDATED: Scheduled Maintenance, Thursday 14 June, 08:00 – 09:00 BST

Posted: 7th June 2018

UPDATE: This planned maintenance was postponed from Wednesday 13 June. We plan to make some changes on Thursday morning that will require our technical team to take Online Surveys offline for a period between 08:00 – 09:00 BST. This means that Online Surveys will not be accessible by users or respondents. A maintenance message will […]

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Ongoing issue with PDF exports

Posted: 31st May 2018

UPDATE: This issue has now been resolved. Our technical team is currently investigating a problem with how PDFs are being rendered. While we look to find a solution. Please use this workaround: Open Online Surveys (BOS) in Google Chrome. On the Analysis Summary page, press CTRL+P. In the Print screen, change the Destination from your […]

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Essential Maintenance – 30 May 2018

Posted: 23rd May 2018

Our technical team plans to undertake essential maintenance on Wednesday 30 May 2018, 17:00 – 19:00 BST. During this window, it is necessary to take Online Surveys offline for a period of time. This work is necessary to improve Online Surveys’ performance and capacity and will allow us to roll out new features. We know […]

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Removal of redirects from old survey URLs

Posted: 7th September 2017

During the winter and spring of 2014/15 we migrated existing accounts from an old version of BOS to the current version of BOS. Part of this change meant that surveys would have new, more personalised, URLs. Old format: http://www.survey.bristol.ac.uk/poppleton/survey-name New format: https://poppleton.onlinesurveys.ac.uk/survey-name To minimise the impact of this change, a redirect was set up from […]

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Scheduled Maintenance: Tuesday March 14, 8 a.m. – 2 p.m.

Posted: 10th March 2017

We plan to implement an important upgrade to BOS’s infrastructure on Tuesday March 14. This work is necessary to improve performance and capacity ahead of our busy spring period. We expect that BOS will be unavailable for both users and survey participants for a period of time between 8 a.m. and 2 p.m. During this […]

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