BOS - Online Surveys

powerful, flexible online surveys

Help & support

Tag: survey access control

Common problems when importing or exporting respondents

Posted: August 13, 2015

This FAQ applies to surveys where you have chosen to enable survey access control and create a list of respondents. Note:  Files larger than 10Mb cannot be uploaded to BOS.  If your respondent list is very large, please split it into two or more files before attempting to import it, so that each file is less than 10Mb in […]

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How do I export the respondent list?

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If you have created a list of respondents using survey access control, you can export this list to: check that all of the details are correct. access the respondents’ personalised URLs. use the list as the source data for a mail merge. To export your respondent list: Locate your survey and click on Distribute. Click […]

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Respondent anonymity and BOS

Posted: July 27, 2015

BOS is designed to protect respondent anonymity.  BOS does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on BOS surveys.  Additionally, you cannot access any information about respondents’ IP addresses. However, the anonymity of BOS survey responses ultimately depends on the survey design decisions you make. If […]

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Changing respondent details

Posted: May 21, 2015

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. If you have discovered an error in your respondent list information, you can change this at any time, even while the survey is open. Note:  If you are capturing pre-populated information from your respondent list in the survey […]

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Deleting respondents from a respondent list

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This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any time.  Respondents can either be deleted individually or all at once. Please be aware that: Deleting respondents is a permanent action and there is no ‘Undo’ option. Respondent records […]

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Adding new respondents to an existing respondent list

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This Help page applies to surveys where survey access control has been enabled and a respondent list has been created.  If you have not yet set up a respondent list, please refer to our Help page on Controlling who can complete your survey. If you already have a respondent list and need to add to it, […]

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How do I construct personalised URLs for my respondents?

Posted: April 23, 2015

If you have set up a respondent list using survey access control, BOS will construct personalised links for you.  The personalised links are generated when you export your respondent list. To export your respondent list: Locate your survey and click on Distribute. Click on  Survey access control. Click on  Export respondents. The exported respondent list includes an […]

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How do I know who has and has not completed my survey?

Posted: March 27, 2015

BOS is designed to maintain respondent anonymity and therefore it will not automatically capture any identifying information about your respondents. However, if you have: set up a respondent list using survey access control; and included a pre-populated question that captures the username, email or token information from your respondent list in your survey then BOS will keep track […]

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What is a “Token”?

Posted: March 20, 2015

The token field in the respondent list is used by BOS to generate personalised URLs for survey respondents.  A personalised URL allows a respondent to access a survey without needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, BOS will […]

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