Help & support

How do I purchase a online surveys account?

…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…

I can’t log in to online surveys

…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…

Renewing your online surveys licence

One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…

Inviting respondents to participate in your survey

…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

How can I help a user who can’t log in?

…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Features not currently available in online surveys

In 2014, online surveys was redeveloped and an entirely new version of the system was launched (under the name BOS). The new version of online surveys offers many features not…

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

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